Shipping Policy
Estimated ship date:
Most in-stock product orders are processed within 3-5 business days, if you place an order on a Saturday, Sunday or holiday it will ship on a Monday or business day.
When your order ships, you will receive an automated email with your tracking information. Please note that if you do not receive your package within our shipping time or your package is missing items, please contact customer service within one week. Also, if you see a package being returned to the sender, we will check it for you as soon as possible. Please note that we need to confirm that the package has been returned to our overseas warehouse before we can reship it for you.
| Product Type | Warehouse | Destination | Delivery time | Shipping Cost | Remarks |
| E-Scooter | Europe | Austria Italy Belgium Latvia Bulgaria Lithuania Croatia Luxembourg Czechia Netherlands Denmark Poland Estonia Portugal Finland Romania France Slovakia Germany Slovenia Greece Spain Hungary Sweden Ireland |
Ireland 7~15 Business days Others 5~9 Business days |
FREE |
Can only be shipped to EU countries. Outlying islands cannot be delivered. |
| E-Scooter | USA (Western) | Cities in Western USA |
3~5 Business days |
FREE |
Without Hawaii, Alaska. |
| E-Scooter | USA (Eastern) | Cities in Estern USA |
3~5 Business days |
FREE | Without Hawaii, Alaska. |
| Accessories | China | EU/US |
15~25 Business days |
FREE | Some remote area may not covered. |
Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.
Any delivery date given by us is our best estimate only, and we cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order. If the package is returned due to the customer's failure to pick up the package in time, wrong address, or other reason, we will reserve the right to ask you to pay twice the delivery cost for redelivery or refund.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email. We will try our best to process each order in a timely manner, but it is difficult to be perfect, if this happens, hope you can understand.
*Kindly note: affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company, and the expected deviation, hope you can understand.
Please understand that once the carrier has your package, we have no control over the delivery date and there may be delays due to various reasons. Typically the package will arrive on the date indicated by your tracking number.